- LiaPlus AI is revolutionizing customer support with its AI Employees platform, offering 24/7 multilingual assistance in over 18 languages, capable of managing millions of calls per hour with advanced emotional recognition features.
- The platform has established a significant presence across regions including India, the Middle East, Africa, and Australia.
- The raised funds will be allocated towards enhancing product and technology development, expanding the workforce, and bolstering sales and marketing efforts.
- LiaPlus AI is the first Indian company to receive a SAR 150,000 grant from Saudi Arabia and was awarded Best Pitch at the 2024 ASU+GSV Summit.
- Inflection Point Ventures has invested more than INR 790 Cr in over 200 startups to date.
New Delhi, September 05, 2024: AI-driven customer support solutions provider, LiaPlus AI, has secured INR 2 Crore in a seed round led by Inflection Point Ventures (IPV), with participation from Chandigarh Angel Network (CAN) and Growth91. The funding will drive advancements in product development, technology, team expansion, and enhance sales and marketing strategies.
LiaPlus AI offers a revolutionary AI Call Assistant, “Lia,” designed for sales and customer support, capable of performing tasks with human-like precision. Supporting 18 languages and managing millions of calls per hour, Lia operates 24/7 with emotional understanding capabilities. With a global footprint, LiaPlus AI functions as a marketplace where businesses can hire AI-driven employees for sales and customer support with just three clicks. Lia is one of 100 AI employees being developed by LiaPlus AI, set to redefine AI’s role in the global workforce.
Founders and Leadership
Co-founder and CEO, Shailesh Jaiswal, holds a postgraduate degree in Organizational Behaviour from the University of Delhi. With extensive consulting experience in multinational corporations, his expertise lies in prompt engineering and automating customer support and sales processes. Smridhi Seth, Co-founder and COO, also holds a postgraduate degree from the University of Delhi and brings over five years of experience in data science, AI research, and client management. She is a two-time gold medalist and recipient of the President of India’s honors, with a proven track record in AI-driven growth across sectors.
Investor Insights
Vikram Ramasubramanian, Partner at Inflection Point Ventures, highlighted the challenges businesses face in managing high volumes of customer inquiries across languages and time zones, often resulting in customer dissatisfaction. “LiaPlus AI addresses these challenges by delivering AI-driven customer support in multiple languages, helping businesses scale effectively. IPV is confident in LiaPlus’s growth potential and will continue supporting the company’s expansion,” he said.
Advanced AI Capabilities
LiaPlus AI’s models are trained using high-quality data and engineered prompts, achieving a 95% task completion rate, far surpassing competitors’ 12-20%. The platform ensures real-time interaction with under 400 milliseconds of conversational latency and integrates seamlessly with existing B2B systems for fast adoption. LiaPlus AI offers a cost-effective solution without compromising on quality, providing businesses with premium AI services at competitive pricing.
Global Expansion and Market Reach
By August 2024, LiaPlus AI established a significant presence in India, Africa, the Middle East, and Australia, focusing on the BFSI and e-commerce sectors. Its localized strategy, which supports regional languages and tailored solutions, ensures personalized customer service and business success in diverse markets.
Key Milestones and Recognition
LiaPlus AI has achieved several significant milestones, including a ₹30 lakh grant from India’s Ministry of IT and Electronics and a SAR 150,000 grant from Saudi Arabia. Recognized as a leading AI startup, LiaPlus AI won the Best Pitch award at the ASU+GSV Summit 2024 and was featured in Yuvaam – Voice of the Youth as a top AI startup to watch. The founders have also been honored with National Level Research Awards from the Government of India.
AI Market Growth
India’s AI industry is rapidly expanding, with over 420,000 professionals and the sector projected to reach $17 billion by 2027. The AI software and services market, valued at $100 billion, is expected to grow to $300-320 billion by 2027. Conversational AI, with a global market forecast of $13.9 billion by 2025, continues to see rapid growth. The intelligent virtual assistant sector is also booming, with an estimated CAGR of 47.5%, reaching $47.3 billion by 2027.
LiaPlus AI is well-positioned to capitalize on these trends and continue its mission of revolutionizing customer support with cutting-edge AI solutions.
