New Delhi, Delhi, India: KONE, a worldwide leader in the elevator and escalator industry, has introduced its latest innovation, KONE CareTM 24×7 Connected Services, further enhancing its place as market leader in technology. This is yet another breakthrough innovation in cooperation with the acknowledged leader in cognitive computing, IBM Watson, which will lead to fewer faults, quicker repairs and true peace of mind for clients and users.
The elevators and escalators can now use the latest technology to speak their minds and keep technicians one step ahead of what is going on. Elevators and Escalators collect data on important operating parameters, usage statistics and faults. All the information is sent to the cloud service in real time, where the analytics is located. If the system identifies the need for maintenance, it will either immediately alert a technician or contact technical support or customer service, depending on how critical the issue is. Customers are supplied with clear notifications and all actions taken to maintain their equipment running are reported. The 24/7 Connected Services are supervised remotely to guarantee fewer downtime for equipment, fewer faults and comprehensive maintenance task data.
Speaking of the launch, KONE Elevators India Managing Director Mr. Amit Gossain said, “At KONE, innovation is at the heart of all we do. We are pleased to introduce the world’s smartest elevator and escalator services, KONE 24/7 Connected Services, in our effort to bring fresh innovations and services to the market quicker for our clients and equipment users. With the advanced analytics engine from IBM, data will be used to allow KONE’s clients new services and fresh experiences. It implies a totally new experience for the clients of KONE, with fewer downtime of equipment, fewer faults and thorough maintenance job data. It implies less time to wait and more personalized experiences for users.
With such cutting-edge solutions and experience centers, KONE is well on its way to creating a truly smart elevator and escalator service platform and letting the elevators talk!