● IAN and BIRAC’s partnership, BioAngels, offers support to startups in various sectors such as Biotech, Medtech, Healthtech, Pharma, Agritech, and Cleantech.
● The SaaS platform, VoiceOc, plans to utilize the investment to expand its team and recruit talented individuals in tech, sales, and marketing roles.
● Additionally, the company aims to enhance its product development initiatives, scale marketing strategies, and increase its presence in the Middle-Eastern market.
Delhi, March 02, 2023: Voiceoc, a conversational AI solution provider for hospitals, has raised INR 3 Cr funding from BioAngels, powered by IAN, and SucSEED Indovation. The investment will help the company expand its team, onboard tech, sales and marketing talent, and scale its product development and marketing strategies. Additionally, the company aims to strengthen its global footprints in the Middle-Eastern market.
Voiceoc leverages the power of Artificial Intelligence (AI) to provide quick and personalized patient support to healthcare companies. The company automates the entire patient journey, from discovery and appointment booking to easy access to medical documents, and more, in real-time by integrating Text AI on communication apps like WhatsApp and Messenger, and Voice AI on the call center.
The platform’s healthcare-focused AI engine enables hospitals, clinics, and diagnostic labs to address consumer pain points by providing personalized patient support and increasing appointment bookings. Additionally, Voiceoc plays an integral role in reducing customer care department calls and increasing the conversion rate on offers and campaigns. Currently, the company handles over 1 million patient conversations in a month from 10 countries.
Speaking on the same, Dr. Manish Diwan, Head – Strategy Partnership & Entrepreneurship Development, BIRAC, said, “The BioAngels platform has been created by BIRAC in partnership with the Indian Angel Network to support the healthcare delivery businesses like Voiceoc, the new-age knowledge-based startups in the ecosystem, with private funds. The company is attempting to enhance the efficiency of conventional healthcare experiences for patients and healthcare providers by integrating Artificial Intelligence. We extend our best wishes to team Voiceoc.”
The lead investors, Mr. Jaideep Mehta, Mr. Vikas Kuthiala and Mr. Anupam Saronwala, further added, “Voiceoc is enabling efficient access to quality healthcare through front office transformation of healthcare providers leveraging messaging, Machine Learning and AI technologies. With a great team in place, the company is poised to become an important player in the healthtech space in the future. This investment builds on the IAN and Bio-Angels’ legacy of supporting entrepreneurs who are building great companies using cutting-edge technologies.”
Mr. Kush Aggarwal, Co-Founder, Voiceoc, said, “At Voiceoc, our mission is to provide solutions for the major challenges healthcare providers face, ensuring patients have access to high-quality, quick and personalized support. Simultaneously, we wish to end patients’ dependency on inconvenient channels for booking appointments, accessing reports and availing consultation services. We are currently in a prime growth phase and are keen to not only onboard new talent but also associate with digital marketing agencies and expand our footprints in the UAE market with the opening of our new office. Partnering with IAN and SucSEED Indovation in the current round is one of the best strategic decisions taken by us that will help us achieve our goal of scaling globally.”
In 2022, the worldwide market for conversational AI was assessed to be worth $8.24 billion and is anticipated to hit $32.51 billion by 2028, indicating a 21.6% compound annual growth rate (CAGR). In the Asia-Pacific (APAC) region, India is one of the most rapidly developing markets. Businesses, particularly in the healthcare sector, are progressively implementing chatbots to satisfy the increasing requirement for customer support services enabled by artificial intelligence. Voiceoc intends to pursue growth prospects and aspires to become the preferred provider of chatbot services for the healthcare industry.
