Mumbai, June 16, 2025 – Carrum Mobility, a leading fleet management firm under the CarDekho Group, has strengthened its strategic collaboration with Uber to operate and manage fleets for the ride-hailing giant’s premium offering, ‘Uber Black’. As part of the initial phase, 250+ high-end SUVs have been rolled out across Delhi NCR and Mumbai, reinforcing Carrum’s commitment to delivering exceptional service standards and urban mobility innovation.
This enhanced partnership underscores Carrum’s focus on technology-led fleet systems, professional driver protocols, and sustainable operations—key pillars in redefining premium commuting experiences in India’s metropolitan cities.
Karan Jain, Founder, Carrum Mobility, commented:
“We’re excited to deepen our collaboration with Uber as we scale operations for Uber Black. This next phase of our partnership reflects the strong trust we share and our shared vision to offer unmatched fleet management solutions for premium urban mobility.”
Aditya Kapoor, Head of Supply & Electrification at Uber India & South Asia, added:
“Our mission is to provide elevated travel experiences for Uber Black riders. By teaming up with Carrum, we’re able to deliver consistent, high-quality service through tech-enabled fleet standards and expertly trained partners.”
Elevating Operational Excellence in Urban Mobility
To uphold service consistency and customer experience, Carrum conducts daily vehicle and driver inspections, supported by dedicated operations teams and AI-driven performance monitoring tools.
The company has also rolled out driver training and grooming modules, which include:
- Standard operating procedures
- Uniform mandates
- Professional etiquette coaching
- Reward and recognition systems for high-performing drivers
Together, Carrum and Uber aim to elevate premium ride services in India’s evolving mobility landscape, setting new benchmarks for reliability, comfort, and professionalism.
