The recent outbreak of the novel coronavirus (2019-nCov) has caused panic around the globe, and, with the number of cases on the rise, the World Health Organization(WHO) has declared the epidemic as a global public health emergency.
The rate at which the infection is spreading across the world is alarming. However, as with any such sudden pandemic there is a sudden panic that causes the spread of misinformation, which in turn leads to further anxiety. So, not only is prevention the need of the hour, but also education and awareness about the situation. People must take proactive measures to protect themselves as well as stop believing in rumours circulating around nCov. Given the accessibility of WhatsApp as a medium and people’s preference to chat, Haptik has built a chatbot called “nCov helpdesk” available on WhatsApp to shatter myths and suggest basic hygiene practices around the virus. You can access this by sending a WhatsApp message to the number +91 93213 98773.
Social media and news channels are the primary outlets via which people are getting to know about the virus. However, it is often difficult to find answers to specific doubts that may persist within a context applicable to them. Moreover, today, people tend to mass-forward messages they receive without verifying the contents, often leading to false or incorrect information being spread. The nCov helpdesk is trying to piece together this jigsaw by providing accurate information on your WhatsApp screen. This chatbot is built with the goal of spreading awareness about the virus and reducing panic and confusion amongst the masses.
Based on data available on the WHO website, the bot is trained to answer frequently asked questions on the new coronavirus. Some of these include information on following basic hygiene standards, preventive measures, common symptoms and myths amongst others. Moreover, the helpdesk also provides access to a video link on the novel coronavirus. It has been built to assist and spread the right information and would in no way help prevent the virus.
This chatbot has been built by Haptik in general public interest and awareness.
Whatsapp Number: +91 93213 98773
Whatsapp web link: https://wa.me/919321398773?text=hi
