A next-generation processing platform equipped with banking-grade AI for intelligent automation and seamless customer experience management.
Bengaluru, March 11, 2025 – Zeta, a leading next-gen banking technology company, has introduced powerful new AI-driven capabilities within Tachyon, its advanced card processing and core banking platform. These innovations empower card issuers to deliver seamless, intelligent, and hyper-personalized customer experiences through AI-powered conversational voice and chat co-pilots. Launched under the Selene brand, these features are now available to Zeta’s customers in the United States.
Transforming Cardholder Experiences with AI
Designed to meet the high-performance demands of modern banking, Tachyon integrates state-of-the-art AI models, advanced user intent recognition, and real-time APIs, enabling issuers to:
✔ Offer real-time spend analytics, context-aware recommendations, and proactive financial alerts
✔ Process payments, resolve disputes, and modify accounts instantly using AI-driven intent recognition
✔ Seamlessly route customer requests between human agents and AI co-pilots, optimizing response times and reducing costs
✔ Maintain continuous customer interaction history across multiple servicing channels for a frictionless experience
Revolutionizing Card Processing
“The card processing industry is at a turning point where traditional platforms struggle to scale,” said Ramki Gaddipati, Zeta APAC CEO & Global CTO. “With AI at its core, Tachyon enables issuers to anticipate customer needs, optimize operations, and deliver next-gen cardholder experiences that legacy systems simply cannot support.”
Banking-Grade AI Features
🔹 Omni-Channel Support – Enables seamless transitions across mobile, voice, and chat platforms
🔹 Advanced Intent Recognition – Understands complex user requests through AI-powered natural language processing
🔹 Client-Specific Knowledge Integration – Embeds organization-specific policies and procedures for more accurate responses
🔹 Continuous Context Awareness – Allows users to modify requests mid-conversation without restarting
🔹 Customizable Workflows – Offers issuers the flexibility to design bespoke processes that integrate with internal systems
🔹 Robust Security & Compliance – Ensures banking-grade protection, accuracy, and regulatory compliance
The Future of AI-Driven Banking
With Tachyon’s AI capabilities, Zeta is reshaping the future of digital banking—enabling issuers to leapfrog traditional customer support models and build truly intelligent, scalable, and personalized financial ecosystems.
