Nextgen Omnitech
Last Updated: September 2026
Effective Date: 22/09/2026
Version: 1.1
1. Overview
Nextgen Omnitech provides digital services and may also offer physical products from time to time. This policy explains how returns, refunds, and cancellations work for each type of offering.
- Digital services (content writing, consulting, IT services, digital marketing, web development, domains, hosting, etc.) are delivered electronically and are not returnable once delivered.
- Physical products (if and when offered) may be returned under the conditions described in Section 3.
2. Digital Services
2.1 No Physical Returns
Digital services are delivered via email, file transfer, or online platforms. Because they cannot be “returned,” we do not offer returns or exchanges for delivered digital goods.
2.2 Defective or Non-Delivered Services
If a digital service is defective, not delivered as promised, or you experience a major technical failure that prevents use:
- You may be eligible for a refund or re-performance of the service.
- Please refer to our Refund & Cancellation Policy for full details.
- Contact us at nextgenomnitech@gmail.com within 30 days of the expected delivery date.
3. Physical Products
Not applicable at this time.
3.1 Return Window
- You may request a return within 3 days of delivery.
- The return window starts from the date of delivery, not the order date.
3.2 Eligibility for Return
To be eligible for a return, the product must be:
- Unused and in the same condition as received.
- In its original packaging with all seals, tags, and accessories.
- Accompanied by proof of purchase (order ID or invoice).
Not eligible for return:
- Products damaged after delivery.
- Products without original packaging.
- Perishable items (e.g., food, flowers) — unless defective or damaged on arrival.
- Personalized or custom-made items.
- Clearance or final-sale items.
3.3 How to Request a Return
- Email nextgenomnitech@gmail.com with subject: “Return Request – [Order ID]”.
- Include: your name, order ID, reason for return, and photos (if the item is damaged or defective).
- We will respond within 48 hours with return instructions and, if approved, a return authorization.
3.4 Return Shipping
- If the return is due to our error (wrong item, defective, damaged), we will provide a prepaid return label or reimburse reasonable shipping costs.
- If the return is due to buyer’s remorse (changed mind, no longer needed), you are responsible for return shipping costs.
3.5 Refund for Returned Products
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- If approved, refunds are processed within 7–10 business days to the original payment method.
- Refunds may be partial if the item is returned used, damaged, or missing parts.
3.6 Exchanges
- We may offer exchanges for defective or wrong items, subject to availability.
- Contact us at nextgenomnitech@gmail.com to request an exchange.
4. Refund & Cancellation
All refunds and cancellations (for both digital and physical offerings) are governed by our Refund & Cancellation Policy, available on our website. That policy explains:
- When refunds are available.
- How to cancel a subscription or project.
- How refunds are processed and timelines.
5. Contact
For any questions about this Return Policy or to report an issue:
Nextgen Omnitech
(Proprietorship of Shagun Verma)
VPO Nehri Nauranga, Ward Number 4
Tehsil Amb, District Una
Himachal Pradesh – 177210, India
Email: nextgenomnitech@gmail.com
Phone: +91 8679039146 / +91 9872843580
Hours: Monday–Friday, 9:00 AM – 6:00 PM IST
Effective Date: 22/09/2026
Last Updated: September 2026
Version: 1.1