Refund & Cancellation Policy

Nextgen Omnitech — Digital Services

Last Updated: September 2026
Effective Date: 22/09/2026

1. Overview

This policy explains how cancellations and refunds work for digital services purchased from Nextgen Omnitech.

Key points:

• Cancellations accepted before work begins.
• Refunds processed within 7–10 business days.
• Full refund if service not delivered.
• Pro-rata refund for partially delivered projects.
• No refund for completed digital deliverables.

2. Cancellation Policy

2.1 When You Can Cancel

You can cancel if:

• Work has not yet begun on your project or subscription.
• You cancel before the next subscription renewal date.
• You provide written notice as per your service agreement.

You cannot cancel if:

• Work has already begun (project-based services).
• The subscription period has already started (no refund for current period).
• Digital content has been delivered or accessed.

2.2 How to Cancel

Step 1: Contact Us

• Email: nextgenomnitech@gmail.com
• Subject: “Cancellation Request – [Order/Project ID]”
• Include: Your name, order/project ID, reason for cancellation.

Step 2: Confirmation

• We will acknowledge your request within 48 hours.
• If eligible, cancellation will be processed within 3 business days.
• You will receive a confirmation email.

Step 3: Refund (if applicable)

• Refunds are processed as per Section 4.
• You will receive a refund confirmation email.

3. Refund Policy

3.1 When Refunds Are Available

Refunds are available only if:

• The service was not delivered as promised.
• A major technical failure prevented use of the service.
• We are unable to provide the contracted service.
• There was a payment error (duplicate charge or incorrect amount).
• You cancel before work begins.

3.2 When Refunds Are Not Available

Refunds are not available for:

• Completed consulting deliverables.
• Published or delivered content.
• Accessed software or code.
• Executed marketing campaigns.
• Delivered reports or strategies.
• Subscription periods already started.

3.3 Refund Amounts

3.4 Refund Processing

• Approved refunds are processed within 7–10 business days.
• Refunds are issued to the original payment method.
• Bank processing may take an additional 1–2 business days.

4. Subscription Cancellation

• You may cancel your subscription at any time before the next renewal date.
• No cancellation fee.
• No refund for the current paid period.
• Access continues until the end of the current billing period.

5. Project Cancellation

• You may cancel a project as per your project agreement.
• You pay for work completed up to the cancellation date.
• Any advance payment for undelivered milestones is refunded pro-rata.

6. Service Failure or Non-Delivery

If we fail to deliver a service:

• You are entitled to a full refund.
• Contact us at nextgenomnitech@gmail.com within 30 days of the expected delivery date.
• We will investigate and process your refund within 10 business days.

7. Chargebacks

If you initiate a chargeback without contacting us first:

• We reserve the right to dispute the chargeback with evidence of service delivery.
• Your account may be suspended pending resolution.
• We encourage you to contact us first to resolve any issue.

8. Grievance Escalation

If your refund request is rejected:

Step 1: Appeal

• Email: nextgenomnitech@gmail.com
• Subject: “Refund Appeal – [Order ID]”
• Provide additional evidence.
• Response within 5 business days.

Step 2: Escalate to Management

• Email: nextgenomnitech@gmail.com
• Subject: “Escalated Refund Complaint”
• Senior team reviews within 7 business days.

Step 3: Consumer Protection

• File a complaint with the State Consumer Protection Commission.
• No fee for initial complaint.

9. Contact

For all refund/cancellation queries:

Email: nextgenomnitech@gmail.com
Phone: +91 8679039146 / +91 9872843580
Hours: Monday–Friday, 9:00 AM – 6:00 PM IST

Effective Date: 22/09/2026
Last Updated: September 2026
Version: 2.1