New Delhi, July 8, 2025 — Sinch (Sinch AB (publ) – XSTO: SINCH), a global leader in cloud-based digital customer communications, has announced the appointment of Ankur Agarwal as the new Chief Business Officer (CBO) for Sinch India. The appointment underscores the company’s renewed focus on transforming customer experience through innovation, strategy, and intelligent omnichannel solutions.
Welcoming Ankur into his new role, Nitin Singhal, Managing Director of Sinch India, stated, “We are thrilled to elevate Ankur as CBO. His proven expertise in business leadership and market strategy will be vital in shaping our next phase of growth. Under his stewardship, we are confident Sinch will advance its mission to deliver seamless and intelligent digital customer journeys.”
As Chief Business Officer, Ankur Agarwal will spearhead Sinch’s messaging and customer communications strategy in India. He will focus on expanding the company’s capabilities across high-growth platforms such as WhatsApp, RCS, and other real-time conversational channels, aligning product innovation and go-to-market strategies with both global advancements and India-specific needs.
“I’m excited to lead Sinch’s efforts in building scalable and impactful messaging solutions for Indian enterprises,” said Ankur Agarwal, Chief Business Officer at Sinch. “Beyond SMS, voice, and email, we see tremendous potential in driving business outcomes through newer channels like WhatsApp and RCS. Our aim is to help brands deliver more personalized, frictionless communication that fuels customer growth and loyalty.”
A seasoned strategist with a strong background in digital communications, Ankur’s appointment comes at a pivotal moment as more businesses across India adopt AI-powered, low-code/no-code platforms to reimagine customer engagement.
With this leadership update, Sinch India is set to deepen its focus on enabling smart, omnichannel customer conversations—solidifying its leadership in the country’s evolving digital engagement landscape.
