- Oben Electric delivers an exceptional ownership experience through dedicated relationship managers, industry-leading platinum-certified technicians, and fully integrated service centers at every showroom—backed by a robust, three-tier roadside assistance network for dependable coverage nationwide.
- In the last three months alone, the company has resolved 90% of service cases within just 72 hours, underscoring its commitment to fast, reliable, and rider-first support.
Bangalore, June 25, 2025 — Oben Electric, an R&D-driven electric motorcycle manufacturer, today announced the launch of its 24/7 customer support helpline, reaffirming its commitment to a seamless and dependable EV ownership experience. This initiative reinforces the brand’s focus on responsive, transparent, and human-centric after-sales support—addressing one of the key barriers to EV adoption in India.
In a segment where concerns around service quality continue to slow consumer confidence, Oben’s round-the-clock helpline ensures real-time assistance from expert advisors, helping riders access support whenever and wherever they need it.
Raising the Bar on Service Turnaround
Over the past 90 days, 90% of service cases have been resolved within 72 hours, a testament to the company’s operational efficiency and customer-first ethos. This rapid resolution is enabled by Oben’s unique vertical integration, with in-house design and manufacturing of key components including:
- A proprietary high-performance Lithium Iron Phosphate (LFP) battery
- Motor, VCU (Vehicle Control Unit), and charger systems
This integration gives Oben full control over diagnostics, service quality, and component turnaround—while allowing riders to benefit from robust warranties, including:
- 8 years / 80,000 km warranty on LFP batteries
- 5 years / 60,000 km Comprehensive Protect coverage across critical systems
Personalized Ownership with Oben Care
Each customer is paired with a dedicated Relationship Manager to ensure hands-on, end-to-end ownership support—from onboarding to maintenance. This personalized engagement is supported by:
- Platinum-certified Oben Care technicians trained to the highest standards
- A three-tier Roadside Assistance (RSA) network integrating Oben’s own fleet, national RSA providers, and hyperlocal recovery partners
Expanding Footprint, Scaling Confidence
With over 37 showrooms already operational, each paired with a dedicated Oben Care center, the company offers one of the most integrated after-sales networks in India’s EV two-wheeler landscape. Select locations also offer pick-up and drop service for added rider convenience.
Oben plans to expand to 150+ showrooms across 50+ cities by the end of the fiscal year, targeting Tier 1, 2, and 3 cities as part of its growth strategy.
“Customer trust is the cornerstone of India’s EV journey,” said Madhumita Agrawal, Founder & CEO, Oben Electric. “Our 24/7 helpline and integrated service ecosystem exemplify our promise of fast, transparent, and truly personalized support—creating confidence that lasts beyond the first ride.”
As India accelerates toward an electric future, Oben Electric remains focused on redefining after-sales excellence—delivering not just electric motorcycles, but peace of mind on every mile.
