Bengaluru, Karnataka, India | 10th September 2025: Whatfix, the global leader in Digital Adoption Platforms (DAP), has announced the launch of Whatfix AI Agents, a next-generation suite of AI-powered tools designed to accelerate user productivity, improve enterprise software adoption, and drive measurable business outcomes.
At the core of this innovation is ScreenSense, Whatfix’s proprietary AI technology. ScreenSense continuously interprets both the user’s in-app context and real-time intent, enabling AI Agents to deliver precise, timely, and relevant actions. From triggering in-app walkthroughs to surfacing enterprise search results or even invoking third-party AI tools, Whatfix ensures users stay focused on outcomes rather than navigating complexity across evolving enterprise systems.
“As enterprises increase AI investments, many still struggle to convert software potential into real user impact,” said Khadim Batti, CEO & Co-Founder of Whatfix. “Whatfix AI Agents flip that challenge by adapting technology to the user’s needs. This is about more than adoption—it’s about empowering every employee to succeed in a fast-changing digital environment.”
Whatfix AI Agents: Powered by ScreenSense
The first three AI Agents—Authoring, Insights, and Guidance—are now available across the Whatfix product suite. Each agent delivers intelligent, contextual support that simplifies complex workflows and accelerates results.
1. Authoring Agent
Designed to eliminate friction in content creation, this agent uses natural language prompts to generate in-app experiences such as pop-ups, walkthroughs, and advanced targeting rules.
- Example: Type “Show a tip when users land on the new dashboard,” and the Authoring Agent instantly creates and publishes the guidance with applied logic and styling—no coding required.
2. Insights Agent
A conversational analytics interface, the Insights Agent lets stakeholders interact with product usage data using everyday language. It identifies user behavior trends, adoption gaps, and drop-off points, enabling data-driven decision-making.
- Example: Ask, “How is the new workflow performing?” and the agent provides a visual report, highlights friction points, and recommends next steps—within seconds.
3. Guidance Agent
This agent provides AI-driven answers directly in the flow of work, reducing context-switching and cutting down search time. It distills complex documentation into concise, contextual responses.
- Example: When a user searches “return policy exceptions” within an order management system, the Guidance Agent surfaces a quick summary from internal documentation—without leaving the application.
Driving Enterprise-Wide Digital Success
By embedding AI Agents across Digital Adoption, Product Analytics, and Mirror, Whatfix delivers a personalized, intelligent layer that connects enterprise systems with user success at scale.
Laurentiu Bogdan, Operational Excellence Director at Servier, noted:
“With Whatfix AI, we’re moving towards digital solutions that self-correct, self-improve, and personalize in real time. It’s not just automation—it’s making complexity disappear.”
What’s Next for Whatfix AI
Building on its leadership in DAP, Whatfix is expanding into AI-first enterprise solutions. The company’s vision of “Userization”—putting technology in service of the user—will evolve further with intelligent automation, adaptive training, and real-time discovery.
This commitment to innovation has already earned Whatfix industry recognition:
- 2025 AI Breakthrough Award for Overall AI-based Analytics Solution of the Year
- Shortlisted for the AI Awards 2025 in Best Use of AI for Learning (winners to be announced in September)
With Whatfix AI Agents, enterprises can now bridge the gap between complex software ecosystems and user performance, ensuring faster adoption, higher productivity, and sustainable digital transformation.
