- NTT DATA AI for Insurance, powered by the AIVista platform, transforms complex insurance workflows into governed, repeatable AI-driven services. The solution enhances productivity, decision-making, and risk management across underwriting, claims, and customer service by embedding enterprise-grade governance and human oversight.
- By combining NTT DATA’s proven AI expertise with decades of insurance domain experience, the solution delivers scalable, compliant innovation tailored to the needs of large carriers worldwide.
London and Tokyo, August 6, 2026: NTT DATA, a global leader in AI, digital business, and technology services, today announced NTT DATA AI for Insurance, an AI-native agentic solution that converts complex core insurance workflows into governed, repeatable services.
Built for highly regulated insurance environments, the Service-as-Software solution combines configurable AI agents, insurance-specific data models, workflow orchestration, and enterprise-grade governance to maintain auditability, regulatory guardrails, and human oversight.
Powered by the NTT DATA AIVista platform, the solution helps carriers modernize underwriting, claims, customer service, and other core workflows, improving productivity, decision quality, and risk management across the enterprise.
Key Features
- Specialized AI models and agents trained on carrier and domain-specific data.
- Governance guardrails embedded into every AI agent decision for auditable outcomes.
- AI-native knowledge base and proprietary insurance data genome for contextual accuracy.
- Prebuilt and configurable AI agents enabling 3X faster deployment.
- Cognitive and event-driven orchestration coordinating AI agents, people, systems, and processes.
- Open integration with existing carrier systems, avoiding lock-in to any single foundation model.
Bruno Abril, Global Lead, Insurance Industry, NTT DATA, Inc.: “Insurance is built on human judgment that understands risk, prices fairly, and stands behind promises when it matters most. AI strengthens the ability of insurers to meet that responsibility, and NTT DATA AI for Insurance supports human expertise with intelligent systems that work within a governed operating layer for enterprise-scale transformation.”
Prashant Hinge, CIO, MSIG USA: “AI can help insurers identify high-risk claims sooner, improve consistency throughout the claims process, and equip claims professionals with the insights they need to make faster, more informed decisions.”
Industry Context
NTT DATA’s 2026 Global AI Report: A Playbook for AI Leaders in Insurance found:
- Two-thirds of insurers want to use AI in front-office interactions.
- 86% support AI use in back- and mid-office workflows.
- Most have not yet industrialized agentic AI across core operations.
NTT DATA AI for Insurance is purpose-built to close this gap.
Recognition
- Named a leader in HFS Horizons: Agentic Services, 2026 Research Report.
- Recognized in ISG Provider Lens™ – Insurance Services – Strategic Capabilities (Insurance GenAI and Agentic AI Services).
- Serves 10 of the world’s top 25 insurers, with 16 delivery centers and 12,000+ insurance specialists worldwide.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
- Expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services.
- Global Top Employer with experts in 70+ countries.
- Invests $3 billion annually in R&D through NTT Group.
Website: nttdata.com
Media Contact: Dan.Smith@nttdata.com
