Ahmedabad, India, June 1, 2020: Syrow, the Customer Support as a Service (CSaaS) company and Legalwiz.in, the LegalTech firm today announced their partnership. This Partnership is targeted at enabling SMEs & StartUps to focus on scaling & growing their business, driving revenues and increasing their customer base. Syrow is a AI + Human based Customer Service company offering multilingual 24×7 customer support with their expertise across different domains, with a focus on delivering a great customer experience.
Legalwiz.in is a Legaltech company enabling legal, financial, corporate & taxation compliances for clients – Enabled with a robust technology backbone, every step of the process is online to ensure efficiency, transparency and maximum value.
For both Syrow & LegalWiz.in, the core idea for a collaborative approach is to leverage inherent strengths and leverage these to benefit each other’s clients. Syrow’s expertise at customer experience management (CXM) and Legalwiz.in’s experience in business professional services, are an obvious win-win for customers, who can avail of both services and focus on scaling their businesses.
The initiative will focus on offering these services to SMEs & StartUps across India to drive synergies and make the customer experience even better.
Speaking on the occasion, Mr Shrijay Sheth, Founder – Legalwiz.in, said, “These are difficult times with Covid 19 taking a heavy toll on businesses. With every business is trying to reduce costs and build a lean business while trying to serve their customers better, LegalWiz.in’s tie-up with Syrow ensures a win-win-win situation. While Syrow gets visibility to LegalWiz.in’s 45,000+ registrations; LegalWiz.in’s clients, at a flat discounted rate, will get the benefit of Syrow’s expertise and leverage their services to enhance their customer support across globe, with a dilution in customer acquisition and retention costs. LegalWiz.in will also gain traction into Bengaluru’s ecosystem where Syrow is a key player.”
Reinforcing the need for the initiative, the founders at Syrow, Rajesh Raju & Ramanamurthy Reddicharla stated, “During these times when many Indians are launching fresh businesses in line with their true passions, we are honored to partner with Legalwiz. As Legalwiz applies their legal expertise to get companies ready and compliant, Syrow offers these Entrepreneurs and their Businesses complete access to the Omnichannel Customer Service System that delivers the best Customer eXperience round-the-clock. Our 24/7 Customer Support as a Service [CSaaS] model offers Phone, Email, Ticketing and Chat tool support, and it can be scaled as per the requirement with zero capex and minimal opex. So you focus on your core business activities, Syrow will take care of your customer base, and delight them to make them your brand ambassadors.”
Recently Syrow has also been part of Legalwiz.in’s Partner Services Initiative targeted at connecting SMEs & StartUps to proven partners & enablers in the ecosystem, so they can avail a variety of services at an affordable cost.