New Delhi, August 6, 2025: ekincare, India’s leading digital health benefits platform, has announced the launch of elva.AI, a groundbreaking GenAI-powered assistant designed to transform employee healthcare support. Built to deliver instant, personalized responses across pharmacy, checkups, reimbursements, and more, elva.AI resolves over 80% of queries without human intervention.
“In a world where instant, personalized support is the norm, healthcare must evolve,” said Srikanth Samudrala, CTO and Co-Founder of ekincare. “With elva.AI, we’re merging generative AI with deep healthcare expertise to deliver timely, accurate answers—every time.”
Key Highlights of elva.AI:
- 3-second average response time (vs 1+ minute previously)
- 50% reduction in support touchpoints per query
- 35% faster resolution times
- Integrated ticketing and live agent escalation
- Handles 350+ queries per minute, 24×7
Powered by advanced large language models (LLMs), elva.AI integrates seamlessly into ekincare’s platform, offering contextual continuity even when queries are escalated to human agents—ensuring smooth, uninterrupted support.
What’s Next: A Smarter Health Companion
While elva.AI currently focuses on platform-related support, ekincare’s roadmap envisions a context-aware health assistant capable of reading user health reports, tracking trends, and offering personalized, data-driven advice using historical health records. This evolution positions elva.AI as India’s first GenAI health companion—built not just for efficiency, but for empathy and insight.
A Timely Innovation
The launch aligns with a broader shift in India’s corporate landscape, where GenAI tools are being rapidly adopted to enhance employee experience. In healthcare—where speed, accuracy, and accessibility are critical—elva.AI sets a new benchmark for intelligent support.
About ekincare
Founded in 2014 by Kiran Kalakuntla, ekincare is headquartered in Hyderabad and serves over 1.41 million employees across 900+ organizations, including Fortune 500 companies like S&P Global, Target, and Allstate, as well as startups like Airbnb, Nykaa, and Flipkart. With a network of 10,000+ healthcare providers across 150+ cities, ekincare offers AI-driven preventive healthcare solutions that simplify corporate wellness and ensure high-quality care for every employee.
