One800 Launches India’s First Live Mobile Repair Service, Setting New Standards in Transparency and Data Security

• Breaking away from conventional mobile service practices, One800 provides live‑streaming of every repair step directly from its advanced, ESD‑compliant laboratories delivering unmatched transparency and safeguarding customer data.
• Customers can watch part replacements, technician handling, and quality checks in real time on any device, ensuring complete confidence in both workmanship and data security.
• The company currently operates service centres in Marathahalli, JP Nagar, and Hegde Nagar, with two additional centres scheduled to open in Rajaji Nagar and Electronic City by January 2026.

Bengaluru, India | 24 December 2025: One800, India’s first Live Mobile Repair platform, has introduced a breakthrough in smartphone servicing with its Live Repair Streaming capability. Customers can now view every step of the repair process in real time from part replacements to technician handling and quality checks, directly from One800’s advanced, ESD‑compliant laboratories.

This innovation addresses long‑standing concerns around transparency, inconsistent standards, and data safety in India’s fragmented mobile repair ecosystem. With over 600 million smartphone users nationwide, the demand for professional, trustworthy servicing has never been greater.

Key Differentiators

• Live Repair Streaming: Customers can watch repairs on any device, eliminating blind spots and ensuring data safety.
• Lab‑First Model: Facilities equipped with precision tools, anti‑static workstations, and controlled environments.
• Certified Technicians: Specialists trained across major smartphone brands, capable of handling complex motherboard‑level repairs.
• Seamless Booking: Repairs can be scheduled in just a few clicks via the One800 app or website.
• Expansion Roadmap: Plans to establish 30–40 service centres across five major cities in the next 18–24 months, starting with Pune, Hyderabad, and Gurgaon.

Market Context: India’s after‑sales mobile repair market is projected to reach USD 20 billion by 2025 (MAIT). Yet, the sector remains highly fragmented, with over 266,000 informal repair shops nationwide. Studies show that 4 in 10 users require repeat visits for the same issue, underscoring gaps in quality, turnaround time, and trust.

By combining live streaming, certified technicians, and secure processes, One800 is redefining smartphone care with clarity, consistency, and confidence.

Debidutt Acharya, Co‑Founder & COO, One800, said: “Live Repair‑Streaming isn’t just a feature; it’s our commitment to giving customers complete control over their repair experience. For years, people have handed over their smartphones with no visibility into what happens behind the counter, and with genuine concerns about data safety. With this capability, we are eliminating those blind spots, ensuring every repair is transparent while customer data remains fully protected. We’re setting a new benchmark for India’s after‑sales market.”

Company Overview: Founded in Bengaluru, One800 has already completed 30,000+ repairs across 800+ models, supported initially through a 70+ partner network. The company is now evolving into a full‑stack mobile management provider, with plans to expand into laptop servicing and partnerships with re‑commerce and insurance players.

By building India’s most transparent, technology‑first device care ecosystem, One800 is positioning itself as the backbone of refurbished devices and extended warranties.