ICICI Lombard Partners with Lawyered to Launch Roadside Legal Assistance for Motor Insurance Customers

Key Highlights:

• ICICI Lombard has partnered with Lawyered to offer roadside legal assistance through Motor Sahayak, a first-of-its-kind add-on for private car and two-wheeler insurance customers.
• The solution provides legal and procedural support during accident-related situations, including FIRs, vehicle seizures, bail processes, documentation requirements and pending challans.
• Motor Sahayak combines emergency legal assistance, reimbursement of eligible legal expenses and documentation support within the motor insurance policy framework.
• The service is powered by Lawyered’s LOTS247 platform, which leverages a network of over 80,000 legal professionals covering 98% of India’s pincodes.
• LOTS247 has handled more than 3.5 lakh legal assistance cases and currently supports over 5 million vehicles nationwide.
• The partnership aims to extend protection beyond vehicle damage, focusing on the legal challenges faced by motorists after road accidents.

November 2026: Lawyered, India’s roadside legal infrastructure platform for the mobility ecosystem, has announced a strategic partnership with ICICI Lombard General Insurance, the country’s largest private general insurer.

Through this collaboration, Lawyered will power Motor Sahayak, ICICI Lombard’s roadside legal assistance add-on for private car and two-wheeler insurance policyholders. The offering was introduced as part of the insurer’s 25th anniversary innovations launched in August 2026.

The partnership integrates legal and procedural assistance into motor insurance policies, ensuring customers receive structured support during accident-related legal situations where guidance is often needed most.

Extending Protection Beyond the Vehicle
While conventional motor insurance primarily focuses on vehicle-related damages and claims, drivers often face legal and procedural challenges after accidents.

These situations may involve:

• FIR registrations
• Vehicle impoundment or seizure
• Bail procedures
• Vehicle release formalities
• Pending traffic challans
• Missing or incomplete documentation

Motor Sahayak seeks to address these gaps by embedding legal support directly into motor insurance coverage.

What Motor Sahayak Offers
Policyholders who opt for the Motor Sahayak add-on receive access to several legal support services.

Emergency Legal Assistance
Customers can access:

• 24×7 telephonic assistance
• Virtual legal consultations
• On-ground legal support

The service includes guidance on:

• Bail procedures
• Vehicle custody and release
• Legal documentation requirements
• Accident-related procedural matters

Reimbursement of Defence Costs
Subject to policy terms, eligible expenses may include:

• Advocate fees
• Bail application costs
• Court expenses
• Vehicle release charges

These expenses are reimbursed up to the applicable sum insured.

Documentation Support
Policyholders also receive assistance with:

• Traffic challan regularisation
• RTO-related procedures
• Retrieval of vehicle records
• Required legal documentation

Gaurav Arora, Chief – Commercial Lines & Motor (Underwriting & Claims), ICICI Lombard, said: “Motor insurance has traditionally centred on the vehicle. With Motor Sahayak, we are shifting the focus to the person behind the wheel, recognising that the real complexity begins after the accident, not with the claim.”

He added: “Through our collaboration with Lawyered, we are integrating a nationwide legal ecosystem backed by deep expertise in mobility-related processes. This partnership strengthens ICICI Lombard’s commitment to providing holistic protection, ensuring customers receive structured legal guidance, timely support, and a seamless experience during moments of distress.”

According to Arora, the initiative aims to redefine motor insurance by extending protection beyond the policy and focusing on customer support during critical situations.

Powered by LOTS247
Motor Sahayak is delivered through LOTS247, Lawyered’s dedicated roadside legal assistance platform built specifically for India’s mobility sector.

The platform combines:

• A 24×7 legal response desk
• Technology-enabled case management
• A nationwide legal network

Key platform statistics include:

• More than 80,000 legal professionals
• Reach across 98% of India’s pincodes
• Over 3.5 lakh legal assistance cases handled
• Support for more than 5 million vehicles

When a customer seeks assistance, cases are logged, assessed, assigned and tracked until closure, including vehicle release, documentation support or legal resolution.

Building Legal Protection for Drivers
Himanshu Gupta, Founder & CEO, Lawyered, said:

“Roadside assistance helps the vehicle. Motor Sahayak helps the person behind the wheel.”

He added: “Every driver on Indian roads carries legal risk, and the moments these risks surface are stressful, urgent and often far from familiar support systems. ICICI Lombard recognised this gap early and chose to embed roadside legal assistance inside the policy itself.”

Gupta further noted: “We believe legal help on the road should be as standard as a tow truck, and we’re excited to expand this partnership to strengthen on-road protection for millions of customers.”

Future Expansion Plans
ICICI Lombard and Lawyered stated that they will continue exploring opportunities to expand roadside legal assistance across additional motor insurance products.

Motor Sahayak is currently available as an add-on with ICICI Lombard private car and two-wheeler insurance policies through:

• The IL TakeCare app
• Partner distribution channels

About ICICI Lombard General Insurance
ICICI Lombard is India’s leading private general insurance company, offering a diversified portfolio across:

• Motor insurance
• Health insurance
• Crop insurance
• Fire insurance
• Marine insurance
• Engineering insurance
• Liability insurance

Key highlights:

• More than 25 years of operations
• Over 39.2 million policies issued
• More than 3.4 million claims processed
• Gross Written Premium of ₹306.18 billion for FY26
• 341 branches across India
• 15,008 employees

The company is recognized for its digital innovation initiatives, including cloud-native operations, AI-powered insurance solutions and the IL TakeCare platform.

About Lawyered
Lawyered (Sproutech Solutions Private Limited) is India’s roadside legal infrastructure platform focused on the mobility ecosystem.

Through its products:

• ChallanPay
• LOTS247

the company helps vehicle owners, fleet operators, insurers and mobility businesses manage legal and compliance-related challenges.

Key statistics:

• More than 80,000 legal professionals
• Coverage across 98% of India’s pincodes
• More than 3.5 lakh legal assistance cases handled
• Over 5 million vehicles supported

Headquartered in Gurugram, Lawyered works with insurers, brokers, roadside assistance providers and fleet management companies across India.